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Support Priority Levels

As a customer you assign a priority to each ticket you submit via the portal. Please choose the priority level in accordance with the definition of each level below.

Priority Level Definition
Production Only
P1 Any Error in the Product that causes the Product to fail completely.
P2 Any Error in the Product that causes a critical function of the Product to fail.
P3 Any Error in the Product that significantly impedes work with the Product.
Any Request
P4 Any Error in the Product that does not significantly impede work or progress.

Note: Level 1 - 3 only apply to streaming applications running in production, which also means that for Application Manager Deployments the "Enable production mode" check box needs to be checked.