---
title: "VVP Support Services Plans"
description: "Ververica offers comprehensive support services plans for Ververica Platform Self-managed, including 24/7 observability and tailored consultancy. "
lastUpdated: 2026-04-21T12:17:58.000Z
source_url:
  html: "https://www.ververica.com/product/deployment/self-managed/support"
  md: "https://www.ververica.com/product/deployment/self-managed/support.md"
---

# Support Services Plans

Ververica Platform: Self-managed

This page provides a detailed overview of the support services by Ververica. As a Ververica customer, you have a wide range of support options at your disposal. Whether it’s about finding answers to your questions or getting guidance with critical issues, our team is here to help.

Ververica provides four support levels to accommodate specific customer needs depending on your business requirements. The levels are described below.

| Feature | Bronze | Silver | Gold |
| --- | --- | --- | --- |
| Support availability | Business hours coverage:
Monday - Friday
9.00 am - 6.00 pm | Business hours coverage:
Monday - Friday
9.00 am - 6.00 pm | 24/7 production support |
| Severity Target Response Times | (P1)
Within 8 business hours
(P2)
Next business day
(P3)
up to 3 business days
(P4)
up to 7 business days | (P1), (P2)
Within 4 business hours

(P3)
Within 8 business hours

(P4)
up to 24 business hours | (P1), (P2)
Within 1h (7x24)

(P3)
Within 4 business hours

(P4)
up to 24 business hours |
| Portal based support: Support | ✓ | ✓ | ✓ |