Flink Powered Customer Experience: Scaling from 5 Billion down to One
What turns a simple interaction into a great customer experience? How do we transform a digital interaction into a personalized conversation? Over the past year our team scaled a Customer Experience use case to process over 5 Billion data points per day using Apache Flink. This presentation will show how Flink helps deliver a personalized, contextual interaction by scaling the solution down to one…the customer.
Dave is an Enterprise Software Architect with over twenty-five years of technical leadership in the telecommunications, financial services, and healthcare domains. Dave’s diverse experience ranges from engineering event-based and rule processing systems at “PaaS” (Platform as a Service) scale to building an autonomous-agent workplace simulation engine. At Comcast, Dave is a Distinguished Architect leading the end-to-end ingest, distributed