Support Services Plans

Ververica Platform: Self-managed

This page provides a detailed overview of the support services by Ververica. As a Ververica customer, you have a wide range of support options at your disposal. Whether it’s about finding answers to your questions or getting guidance with critical issues, our team is here to help.

Ververica provides four support levels to accommodate specific customer needs depending on your business requirements. The levels are described below.

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Bronze

Silver

Gold

Support availability

Business hours coverage:
Monday - Friday
9.00 am - 6.00 pm
Business hours coverage:
Monday - Friday
9.00 am - 6.00 pm
24/7 production support

(Severity) Target Response Times

(P1)
Within 8 business hours
(P2)
Next business day
(P3)
up to 3 business days
(P4)
up to 7 business days

(P1), (P2)
Within 4 business hours

(P3)
Within 8 business hours

(P4)
up to 24 business hours

(P1), (P2)
Within 1h (7x24)

(P3)
Within 4 business hours

(P4)
up to 24 business hours

Portal based support: Support

Yes

Yes

Yes

Set up a Meeting

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