Support Services Plans
Ververica Cloud: Managed Service & Bring Your Own Cloud
Support Services Plans
Ververica has implemented 24/7 year round observability of all Ververica Cloud services. Our Support staff will be automatically alerted in case of anomalies or issues.
As a Ververica customer, you have a wide range of support options at your disposal. Whether it's about finding answers to your questions or getting guidance with critical issues, our team is here to help.
Ververica provides Free level support for all registered customers using the Ververica Cloud Managed Service deployment option with Pay as you go and/or Reserved Capacity offering types. This level of support is provided via the Support Portal, and is for problems related to using and accessing Ververica Cloud Managed Service. Target response time is provided on a best-effort basis.
This page provides detailed overview of all suport services provided by Ververica.
For support services terms please refer to Support Services Terms.
Support plans coverage includes fixing any issue related to Ververica Cloud Services
Ververica offers additionally consultancy services that go beyond Ververica Cloud Services support plans coverage. Here, our engineers will provide holistic, customer solution tailored consultancy.
| Feature | Business | Enterprise |
|---|---|---|
Recommended for both non-production and production applications | Recommended for critical applications | |
| Services and Features covered by support | All | All |
| Support availability | Business hours coverage: | 24/7 coverage |
| Severity Target Response Times | (P1), (P2) | (P1), (P2) |
| Portal based support: Support | ||
| Pricing per month | 10% of monthly costs | 30% of monthly costs |