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Ververica

Support Services Plans

Ververica Platform: Self-managed

This page provides a detailed overview of the support services by Ververica. As a Ververica customer, you have a wide range of support options at your disposal. Whether it’s about finding answers to your questions or getting guidance with critical issues, our team is here to help.

Ververica provides four support levels to accommodate specific customer needs depending on your business requirements. The levels are described below.

FeatureBronzeSilverGold
Support availability

Business hours coverage:
Monday - Friday
9.00 am - 6.00 pm

Business hours coverage:
Monday - Friday
9.00 am - 6.00 pm

24/7 production support

Severity Target Response Times

(P1)
Within 8 business hours
(P2)
Next business day
(P3)
up to 3 business days
(P4)
up to 7 business days

(P1), (P2)
Within 4 business hours

(P3)
Within 8 business hours

(P4)
up to 24 business hours

(P1), (P2)
Within 1h (7x24)

(P3)
Within 4 business hours

(P4)
up to 24 business hours

Portal based support: Support
Support Services Plans | Ververica