Support Services Plans
Ververica Platform: Self-managed
This page provides a detailed overview of the support services by Ververica. As a Ververica customer, you have a wide range of support options at your disposal. Whether it’s about finding answers to your questions or getting guidance with critical issues, our team is here to help.
Ververica provides four support levels to accommodate specific customer needs depending on your business requirements. The levels are described below.
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Support availability | Business hours coverage: | Business hours coverage: | 24/7 production support |
| Severity Target Response Times | (P1) | (P1), (P2) | (P1), (P2) |
| Portal based support: Support |